Easy to implement. Even easier to use.
Online Two-Way Text Messaging. Text your customers like they text their friends.
Connect with Gen-X, Gen Y, even baby-boomers. 99% of mobile phone owners have SMS messaging and the majority of them use text messaging as their first, and preferred, form of communication. Make it easy for your customers to make reservations and appointments, ask a question, or simply tell you how well you’re doing. Harness the power of texting from a computer and watch your business grow
Texting from Your Computer. Manage multiple conversations.
Is your phone buzzing while trying to manage multiple employee conversations all at once? Sit back, relax, and let us do the work for you. View multiple conversations at once, record notes and to-dos, and even set auto-replies for when you’ve stepped away from your desk. With TextUs.Biz, no one is left in the dark..or with a headache.
“TextUs.Biz has greatly reduced the amount of time our front desk staff is tied up on the phone and has allowed us to concentrate on even better customer service. Our clients love the ease and simplicity of sending us text messages and our staff uses the service almost exclusively for communication with the front desk. Personally, I find myself wishing all businesses offered this great service!”
Effective SMS Marketing. Bring your message straight to their phones.
Lets face it, emails go unread. Email has an open rate of only 20%. On the other hand, text messages are opened and read over 95% of the time. Don’t get caught marketing to only 1/5th of your audience, when you could be reaching your entire customer base. Now that’s effective text marketing.
Your SMS Helpdesk. Deliver exceptional customer support.
No one likes being put on hold or going to voicemail. Provide personal, first class customer support by letting your customers reach you directly through SMS messaging. Get instant feedback so you can fix the problem before it happens. Fast communication = happy customers.
Digital Comment Card. Collect customer feedback.
Reviews are incredibly important to your business, but once they hit social media its too late. By using TextUs.Biz as a digital comment card you can use text messaging to receive feedback, fix the problem, improve your customer experience and stop negative reviews before they happen.
Efficient Employee Communication. Stay in touch with your staff.
It’s hard enough to keep a small staff on the same page, let alone a large one. TextUs.Biz lets you reach your entire staff with one quick Broadcast Message. You can rest assured that your important staff communications will reach and be read, in most cases instantly!